Travelling and Tourism Combining Historic

Question: Discuss about the Travelling and Tourism for Combining Historic. Answer: Part A: Information booklet for a new employee Radisson Blu Plaza Hotel, Sydney is a Five Star Hotel that is renowned for combining historic charm with the modern comfort. Radisson Group of Hotels is an international hotel that operates in more than 73 countries with more than 990 locations. The Hotel located in the Sydney CBD is one of the major attractions of the country like others like Sydney Opera House (radissonblu.com 2016). The Hotel offers a boutique atmosphere to its visitors in addition to a natural ambience. The Hotel also offers modern facilities including free wireless connection. The Hotel has a spacious room, which provides the amenities for conferences and other ceremonial occasions. The Hotel has been serving the visitors with great priority since a long time. Three different sectors with which the Hotel interacts: Radisson is one of the renowned hotels in Sydney. The Hotel aims at providing all kinds of facilities to the visitors. It is for the same reason, the Hotel has to keep in close contact with other tourism sectors such as travel agents. The main visitors of the hotel are tourists and their intention of visiting the Hotel is for tourism purpose. Keeping this perspective in mind, the Hotel has to keep good communication network with different travel agencies. The Hotel always provide help to the visitors by offering them the services as per their requirement. Three environmental issues that the organization deals with: Blu Radisson undertakes a number of Corporate Social Responsibilities activities. The organization shows great concern towards water saving activities. There is the provision of minimizing the usage of water in their washrooms. The Hotel maintains a constant temperature of the air condition in the Hotel to minimize the over utilization of electricity. Radisson believes in using environmental friendly substances to minimize the degrading nature of environment. The Hotel does not use any plastic substances for the packaging purpose. They prefer the use of eco friendly substances. Three business ethics: Radisson Blu is well renowned for its ethical practices and the services that the Hotel offers to its visitors. The mission of the hotel is to provide complete satisfaction and best service to their customers. They carry on ethical practices at every instances of time. For example, whenever there are the situations of over booking, the management tries to handle the situation with great ease. If the Hotel gets over booked then they also try to provide accommodation to the visitors in some other hotels. Codes of practice: The management of the Hotel practice thorough codes of ethics and does not make any instances to avoid the code of practices. Equal opportunities are given to both male and female employees of the organization. Each and every employee is provided with the basic amenities that support their employment opportunity. The Hotel also supports multi-cultural nature of employment. There is no kind of discrimination among the employees belonging to different ethnic groups or races. Every employee is given equal opportunity to perform in the organization. Examples of technology used: The Hotel does not miss the opportunity of using various technological devices and other facilities to improve the business. For the marketing purpose, the Hotel uses the impact of the Social Networking Sites like Facebook and Twitter to target their consumers or visitors. Apart from the marketing purpose, the Hotel uses these sites for e-booking. A consumer can easily book a room in the hotel by searching them online. The consumers are provided with help instantly. It can be said that by using these technological tools, the organization has gained huge profit in the business. Current issue affecting the work place: The target visitors of the Hotel are mainly the tourists who come to Australia for vacation. There has been increasing issues regarding terrorism and other factors. It is for this reason, there has been a decline in the number of expected visitors in the country. Therefore, this can be considered as one of the major issues affecting the business of the workplace. Apart from this, there has been a decline in the value of Australian dollars in the recent time (Mowforth and Munt 2015). It is for the same reason there has been a decline of profit margin of the Hotel. Part B1: Role play Role Play 1: Student-Student as customer-travel agent The first two days of the tourism could be spent in New South Wales as the domestic destination for tourism. For the foreign destination, three continents for the tourist purpose are Middle East, Europe and South America. Five cities around the world that can be the selected destination for tourism purpose are Qatar and Dubai in the Middle East. It would be a stay of 6 days in that continent. The next destination could be Europe, where the major attractive cities for tourism purpose are Switzerland, Zurich. The stay in this continent would be of another 8 days. For the remaining five 5 days, Rio de Janerio in South America would be the ideal destination for the tourism purpose. Depending on the availability of flights and the suitable timing, ticket bookings can be made. It would be a round trip and therefore, the flight tickets will be made keeping the time of the tour in concern (Ritchie and Goeldner 2014). As per the requirement, the customers would leave for the journey on 1st November for New South Wales and then following the routine, the travel shall get over by 21st November and the customers shall return to their home by the same day. Role Play 2: Student-trainer as travel agent As a part of advice, the trainer might advice to understand the body language of the customer. As a travel agent, it is very important to understand the perspective of the customers. If the agent is capable enough to understand it, there is a greater chance that the customer shall make the booking and the travel agent will get the contract from the customer. It is also important to convince the customer by providing them certain discount or other combined offers. Part B2: Written Project: Tourists prefer to fly to different destinations mainly in winters. It would be mild summer in New South Wales, Australia. If the climate of Dubai is taken into consideration, it can be said the climate there will be quite warm there. However, the stay is very short there. The customers shall move to other places like Switzerland where it would be chilling cold. From there, the next destination would be Rio, where the temperature would be equivalent and it is neither too warm nor too cold. Climate of the place at the time of travel Currency and currency exchange to Australian Dollar 4 Main attractions in the place Cultural difference Health and Travel Warnings New South Wales Climate will be mild summer. Exchange rate is same Katoomba, Jenolan Caves, Avoca Beach, Wyong There is no such cultural difference between Australia and NSW. Since, the visitors might have to travel the mountains and hills, therefore people having any such problem might take precaution. Dubai Warm summer 1 Aus Dollar= 2.77 UAE Dirham Burj Khalifa, Dubai Museum, Bastakia, Dubai Creek. Dubai is a Islam country and thus, there will be cultural difference. It is expected that the visitors would maintain a proper dressing style to match their culture. Switzerland Cold winter 1 Aus Dollar= 0.74 Swiss Franc Swiss Alps, JungFrau, Matterhorn, Mount Pilatus European and Australian culture are more or less same and there is no such cultural difference. If there is any kind of health concern regarding cold climate or mountains, proper check has to be kept. Zurich Cold winter 1 Aus Dollar= 0.58 British Pound Swiss National Museum, Uetliberg, Fraumunster Same cultural aspect and no such distinction. Health issues must be kept in check. Rio de Janerio Mild winter 1 Aus Dollar= 2.46 Brazilian Real Christ the Reedeemer, Corcovado, Santa Teresa Culture might vary and the tourists might face certain challenges in terms of the local accent or the food. It is expected that the tourists has tio be comfortable with the food of the continent. Part B3: Presentation: Advice from the trainer: It is important to convince the customers. The deals provided by the tourism sector should be convincing enough that the customers should not deny the offer. It depends on the perspective of the tourist agent to understand the needs of the customers and provide them the same. Travelers remain concerned about their budget. Therefore, selecting the places that remain within their budget is important. It might happen that the travelers might not as if the places that the tourist operate offer them. Therefore, providing better and a large number of options depending upon their requirement is what differentiate the quality of a good travel agent. Apart from this, the agent has to be very polite and pleasant at the time of describing the offer. They should be available to answer any kind of query at any point of time. References: Blanke, J. and Chiesa, T., 2013, May. The travel tourism competitiveness report 2013. InThe World Economic Forum. Getz, D., 2014. Residents' attitudes towards tourism: A longitudinal study in Spey Valley, Scotland.Tourism management,15(4), pp.247-258. Hall, C.M. and Williams, A. eds., 2013.Tourism and migration: New relationships between production and consumption(Vol. 65). Springer Science Business Media. Mowforth, M. and Munt, I., 2015.Tourism and sustainability: Development, globalisation and new tourism in the third world. Routledge. Patterson, I.R., 2016.Growing older: Tourism and leisure behaviour of older adults. Cabi. radissonblu.com , 2016, About Radisson, Available at: https://www.radissonblu.com/en/plazahotel-sydney, [Accessed on 29-8-2016] Ritchie, J.B. and Goeldner, C.R., 2014.Travel, tourism, and hospitality research: a handbook for managers and researchers(No. Ed. 2). John Wiley and Sons.